Privacy Policy.

Introduction

FiveStar.lk (“FiveStar”, “we”, “us” or “our”) operates a Sri Lankan property-listing and property-enquiry website. We are committed to handling personal information responsibly, transparently and only for legitimate property-related and website-operational purposes.

This policy is intended to explain our practices in line with applicable Sri Lankan data-protection law, including the Personal Data Protection Act, No. 9 of 2022, as amended.

Information We Collect

Property enquiries

When you contact FiveStar or use the WhatsApp enquiry form, we may receive:

• Your full name and phone number.
• Your selected enquiry type.
• Your preferred property location.
• The message and property requirements you provide.

Property-listing submissions

When you submit a property for review, we may receive:

• Your name, phone or WhatsApp number, and optional email address.
• Property title, type, listing status, location and address.
• Price, size, property features and description.
• Property photographs and related listing information.
• Submission date, reference number and review status.

Technical information

The website, hosting platform and security systems may automatically process technical information such as an IP address, device or browser type, requested pages, timestamps and security logs.

How We Use Information

We may use personal information to:

• Respond to property enquiries and customer-support requests.
• Review, verify, edit and publish submitted property listings.
• Contact property owners regarding submitted information.
• Connect interested customers with relevant property information.
• Operate, maintain, secure and improve the website.
• Prevent spam, abuse, fraudulent submissions and security incidents.
• Comply with applicable legal, regulatory and record-keeping obligations.

We do not intend to sell personal information to advertisers or unrelated third parties.

Sharing and Service Providers

Information may be processed by trusted service providers that support website hosting, website administration, security, email delivery, media storage or communication. They should receive only the information reasonably required to provide those services.

Property information approved for publication may become publicly visible on FiveStar.lk. This can include the property title, price, location, description, features and photographs. Private submitter details are not intended to be published unless they form part of an approved contact arrangement.

We may also disclose information where required by law, a lawful request, or where reasonably necessary to protect users, the website, FiveStar or the public.

Cookies and Technical Data

FiveStar.lk may use essential cookies and similar technologies required for website operation, security, form handling, performance and user experience.

The hosting platform or website tools may collect limited usage data such as pages visited, device information, browser details and IP addresses. Browser settings can be used to block or delete cookies, although some website functions may then work differently.

Retention and Security

We aim to retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, including property review, listing management, customer support, security, dispute handling and lawful business records.

Property submissions may be retained while a listing is active, under review or reasonably required for administrative records. Information that is no longer required should be deleted, anonymised or securely archived where appropriate.

Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, alteration, disclosure or loss. No internet-based system, however, can be guaranteed to be completely secure.

Your Choices and Rights

Subject to applicable law and any permitted limitations, you may contact FiveStar to request information about the personal data we hold, ask for inaccurate information to be corrected, request deletion where appropriate, withdraw consent where processing depends on consent, or raise a concern about how your information is handled.

We may need to verify your identity and confirm your connection to the relevant property or submission before acting on a request. Certain records may need to be retained where required by law, for security, or for the establishment, exercise or defence of legal claims.

Children’s privacy

FiveStar.lk is intended for property owners, buyers, renters and investors. We do not knowingly request property submissions from persons under 18 without appropriate parent or guardian involvement.

Contact and Policy Updates

This policy may be updated when the website, services, technology or legal requirements change. The latest version will be published on this page with a revised update date.